Customer Case Studies
Air Liquide improves customer diagnosis rate thanks to video assistance
Holly Waite | 6 min
Outbound
Maximising the benefits of voice in customer service
Holly Waite | 4 min
The rise of the remote contact center workforce
Holly Waite
February 22 2021
How Essilor BBGR moved their contact center operations to be remote
Creating a great customer experience by utilising your data
Diana D'Angelo
January 27 2021
2021: Does my contact center need AI?
January 21 2021
Four KPIs you should be using in your contact center
December 21 2020
Can you hear me? I'm working from home
December 08 2020
