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Inbound

How can you optimize call routing?

The objective of an optimal routing strategy is very simple: to ensure that the call of any customer is directed to the advisor, or group of advisors, who can respond as quickly and appropriately as possible. Logically, this implies two things: 1) knowing who calls AND why; and 2) who is competent A...

Diabolocom | 6 min

Management

Coaching advisors: the differentiator in the quality of customer relationships

Diabolocom | 3 min

Management

5 good resolutions to make you stand out with your customer experience in 2019

Diabolocom | 4 min

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The state of Outbound and Call blending in the UK Download the report
Contact Center

Keep the Grinch away from your contact centre!

Diabolocom | 4 min

Outbound

Everything you need to know about outbound and call blending in The UK Contact Centre Decision Maker’s Guide 2018-2019

Diabolocom | 2 min

Outbound

Two situations that customers hate over the phone - and how to fix it

Diabolocom | 4 min

What we do

Diabolocom is the creator and operator of customer interaction management solutions across all contact channels: inbound calls (IVR, ACD), outbound campaign, email and live chat.

Contact us

Diabolocom

6 Hay’s Lane,
London SE1 2HB, UK
Tel : +44 (0) 203 69 55 500

hello@diabolocom.com

Diabolocom is the creator and operator of customer interaction management solutions across all contact channels: inbound calls (IVR, ACD), outbound campaign, email and live chat.

Diabolocom

6 Hay’s Lane,
London SE1 2HB, UK
Tel : +44 (0) 203 69 55 500

hello@diabolocom.com

Subscribe to our newsletter