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Business Case

7 things to consider when buying a new customer management tool

If you've realised that you need to move away from business phones and invest in contact management software, then the chances are you are ready to take your customer interaction up a level and scale up your business!  With this in mind, we think the 7 things below are key things to consider when fi...

Holly Waite

March 16 2021

Contact Center

How to transform your call center into a sales center...

Bérengère Deleage

March 08 2021

Homeoffice

The rise of the remote contact center workforce

Holly Waite

February 22 2021

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Customer Case Studies

How Essilor BBGR moved their contact center operations to be remote

Holly Waite

February 22 2021

customer experience

Creating a great customer experience by utilising your data

Diana D'Angelo

January 27 2021

artificial intelligence

2021: Does my contact center need AI?

Holly Waite

January 21 2021