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Contact Center

How to transform your call center into a sales center

At a time when payment methods are diversifying, secure telephone payment is proving to be a major asset for companies looking to increase the conversion rate of their outbound call campaigns, reduce shopping cart abandonment on their e-commerce site and offer an end-to-end service within their cont...

Diana D'Angelo

May 18 2021

Business Case

7 things to consider when buying a new customer management tool

Holly Waite

March 16 2021

Homeoffice

The rise of the remote contact center workforce

Holly Waite

February 22 2021

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Customer Case Studies

How Essilor BBGR moved their contact center operations to be remote

Holly Waite

February 22 2021

customer experience

Creating a great customer experience by utilising your data

Diana D'Angelo

January 27 2021

artificial intelligence

2021: Does my contact center need AI?

Holly Waite

January 21 2021