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Inbound

Contact Center: How can you optimize your call center call routing?

The objective of an optimal call routing strategy is very simple: to ensure that the call of any customer is directed to the call center agent or agents, who can respond as quickly and appropriately as possible. Logically, to facilitate optimum call routing, two things are needed: 1) knowing who cal...

Diabolocom

March 28 2019

Management

Coaching advisors: the differentiator in the quality of CX

Diabolocom

February 27 2019

Management

5 good resolutions to make you stand out with your customer experience in 2019

Diabolocom

January 28 2019

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The state of Outbound and Call blending in the UK Download the report
Contact Center

Keep the Grinch away from your contact center!

Diabolocom

December 11 2018

Outbound

The UK Contact Center Decision Maker’s Guide 2018-2019

Diabolocom

November 30 2018

Outbound

2 situations that customers hate over the phone - and how to fix it

Diabolocom

November 27 2018