Over the two-day event, visitors had the opportunity to network with industry colleagues and to view rapid developments within the eCommerce market. We took the opportunity to showcase the Diabolocom cloud contact centre solution which enables businesses to deliver an exceptional customer experience across all contact channels, whatever the volume of demand.
For eCommerce businesses the contact centre sits at the heart of customer relations so we were very excited to share insights from our Sales Director for the UK & Ireland, Mercedes Barbuti in her speaker session surrounding ‘Five ways a cloud-based contact centre solution can elevate the customer experience for ecommerce businesses.’ In this session Mercedes provided attendees with five top tips for enhancing customer experience through the cloud-based contact centre:
- Focus on customer experience, not technology.
- To grow your business, you need scalability.
- To adapt to your customer needs, you need agility.
- To provide personalisation, you need CRM integration.
- Provide the best customer experience, everywhere.
Cloud-based solutions offer the most advanced, agile and scalable option on the market for online retailers. On top of that, our solution integrates beautifully with the leading CRMs providing seamless customer experience to our client’s customers.
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