How e-retailers can elevate their contact centre customer experience at the eCommerce Expo 2018

The eCommerce Expo 2018, which takes place on the 26th and 27th September, is the largest event of its kind in the UK. It welcomes industry innovators and customer experience experts to discuss the current and future trends at the Olympia, London.

Diabolocom is delighted to be exhibiting at this year’s event, showcasing our customer interaction management solution which enables businesses to deliver an exceptional customer experience across all contact channels, whatever the volume of demand.

This year we are also excited to be hosting a speaker session. Our own Mercedes Barbuti, Sales Director for the UK & Ireland, will present ‘Five ways a cloud-based contact centre solution can elevate the customer experience for ecommerce businesses.’

We understand that the contact centre is at the heart of customer relationships for ecommerce businesses. Contact centres must be equipped to handle the demand whilst ensuring effective, fast and personalised interactions with customers.

In her talk Mercedes will reveal why a cloud-based solution is the most advanced, agile and cost-effective option on the market for online retailers.

The eCommerce Expo is always host to interesting debate and this year’s sessions will be no different. We look forward to the discussions around all aspects of ecommerce from the delivery and logistics of e-retail to evolving consumer expectations, to the winning methods for customer engagement and creating the best omnichannel commerce.

Frédéric Durand, founder and CEO of Diabolocom, said, “We had a great experience exhibiting at the eCommerce Expo 2017 and we are excited to be attending and speaking at this year’s event. It is a fantastic space for meeting some of the pioneering online retailers and customer experience specialists.

“The ecommerce industry is growing rapidly and we understand that for e-retailers to capitalise on this and secure a loyal customer base, they must deliver outstanding customer experiences. Our contact centre solution is a great tool for online retailers, enabling them to provide efficient and personalised interactions across any contact channel from voice to live chat and social media.” Concluded Durand.

eCommerce Expo will be held at London’s Olympia on 26th and 27th September 2018 - Meet the Diabolocom team at stand E540.

Mercedes Barbuti will be speaking on ‘Five ways cloud-based contact centre solutions can elevate your customer experience’ on Thursday 27th, 13.15-13.40pm in the Customer & Personalisation Theatre.