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    Contact Center: How can you optimize your call center call routing?

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artificial intelligence

2021: Does my contact center need AI?

According to a  live survey, when contact center professionals were asked about their organisation's planned investments for 2021, 80% of respondents indicated that they were looking to increase their video-assistance capability to support customers remotely, not surprising in a post Covid word. How...

Holly Waite

January 21 2021

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