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Contact Center

Keep the Grinch away from your contact centre!

It’s that time of year again as retailers all over the world prepare themselves for the Christmas rush. For businesses the season of goodwill brings with it great opportunity for revenue generation but also presents a challenge as retailers scramble to keep up with an intense period of customer dema...

Diabolocom | 4 min

Contact Center

Optimise your contact centre with CRM integration

Diabolocom | 2 min

Contact Center

E-retailers elevate their contact centre CX at the eCommerce Expo 2018

Diabolocom | 2 min

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The state of Outbound and Call blending in the UK Download the report
Contact Center

5 ways to combat common customer service complaints

Diabolocom | 4 min

Contact Center

Three things that should never happen in your contact centre

Diabolocom | 3 min

Contact Center

Building human connections in contact centres

Diabolocom | 3 min