The eCommerce Expo 2018, which takes place on the 26th and 27th September, is the largest event of its kind in the UK. It welcomes industry innovators and customer experience experts to discuss the current and future trends at the Olympia, London.
Your contact centre is the strategic hub of your customer relationships. It is often the main point of contact for your customers and represents an important step in building a relationship with your business. Of course, when handling a large number of customer queries, complaints and resolving a variety of issues, there is potential for a less than perfect experience.
In today’s competitive market, simply meeting customer expectation doesn’t go far enough: you need to exceed expectations by delivering a service which stays in the mind and builds trust with your brand. The simplicity of making people feel good is an often forgotten feature of customer service.