How e-retailers can elevate their contact centre customer experience at the eCommerce Expo 2018

The eCommerce Expo 2018, which takes place on the 26th and 27th September, is the largest event of its kind in the UK. It welcomes industry innovators and customer experience experts to discuss the current and future trends at the Olympia, London.

read more

Three things that should never happen in your contact centre

Your contact centre is the strategic hub of your customer relationships. It is often the main point of contact for your customers and represents an important step in building a relationship with your business. Of course, when handling a large number of customer queries, complaints and resolving a variety of issues, there is potential for a less than perfect experience.

read more

Building human connections in contact centres

In today’s competitive market, simply meeting customer expectation doesn’t go far enough: you need to exceed expectations by delivering a service which stays in the mind and builds trust with your brand. The simplicity of making people feel good is an often forgotten feature of customer service.

read more

Latest articles