Maximising the benefits of voice in customer service

Voice interaction remains an effective channel in customer relations, allowing customers to easily explain a situation and receive any emotional support if needed. Voice is in high demand from customers and so it is important to consider the strain this can place on call agents. We have outlined some simple ways to maximise the benefits of your voice channel and ensure both advisors and customers have the best possible experience.

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Can you repeat that? Five ways to combat common customer service complaints

The customer service department plays an integral role in the relationship between a brand and its customer. The customer advisor is tasked with assistance, whether that is answering a query or resolving a product complaint, requiring skill and sensitivity.

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Decathlon Pro sees Return on Investment (ROI) from Diabolocom solution in just 4 months

We are excited to announce our new partnership with Decathlon Pro, the professional equipment and gear subsidiary of popular French brand, Decathlon.

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Building human connections in contact centres

In today’s competitive market, simply meeting customer expectation doesn’t go far enough: you need to exceed expectations by delivering a service which stays in the mind and builds trust with your brand. The simplicity of making people feel good is an often forgotten feature of customer service.

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