Diabolocom exhibits at eCommerce Expo 2018

The Diabolocom team were delighted to exhibit at last week’s eCommerce Expo held at London’s Kensington Olympia on the 26th and 27th September.

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How e-retailers can elevate their contact centre customer experience at the eCommerce Expo 2018

The eCommerce Expo 2018, which takes place on the 26th and 27th September, is the largest event of its kind in the UK. It welcomes industry innovators and customer experience experts to discuss the current and future trends at the Olympia, London.

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Celebrating the contact centre industry at the UK National Contact Centre Awards

The 15th May saw the Call Centre Management Association’s (CCMA) annual UK National Contact Centre Awards, which brings together professionals from the contact centre industry to recognise their achievements and dedication to excellent customer experience.

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Under the hood of customer experience: the issue of control and autonomy

The customer experience discourse is a dynamic and ever-expanding subject. However, as all operational staff know when it comes to making the most of customer data, which is the key to a smooth journey and customer experience, difficulties can arise. The metaphor of lifting the car bonnet is useful in explaining how to approach customer experience: you have to dive under the hood and try to understand how it works.
This was the subject of our conference at the 2018 Customer Strategy Exhibition. With testimonials from Photobox Customer Experience Director, Mike Massimi, and Air Liquide Healthcare International Customer Relations Director Jean-François Ledley, we examined why operational staff need an accessible and easy-to-use customer data interface.

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