What is the secret to customer loyalty?

As the digital age continues to transform how businesses operate and communicate with customers, customer loyalty is more valuable than ever. The online community allows customers to repeatedly share experiences, good and bad across various social media sites and networks in an instant, making it more important than ever to make customers happy!

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Three reasons why brands still need voice in their customer relations

The range of digital channels now available and the rise of automation has transformed the world of customer relations. It might seem that simple voice interaction is no longer needed, or effective. On the contrary, voice remains a popular and valuable mode for communication amongst customers. When delivering a superior customer experience with meaningful interactions, there are at least three key reasons why voice remains the best tool for your brand.

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The challenges of digitalising customer experience in the Insurance industry

Meaningful customer interaction is the foundation of a personalised customer experience. However in the Insurance industry this can be a challenge. Unlike other sectors such as Banking, Insurance typically involves less interactions and conversations with policyholders which can result in a more generalised experience from the customer’s point of view. For an industry recognised as being “data intensive”, this might seem contradictory. Yet it is important to distinguish the data used to calculate statistical risks from the individual customer data which can be leveraged to strengthen customer loyalty and retention. In addition, policyholders are subscribing to products based on a need rather than desire or choice.

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Can you repeat that? Five ways to combat common customer service complaints

The customer service department plays an integral role in the relationship between a brand and its customer. The customer advisor is tasked with assistance, whether that is answering a query or resolving a product complaint, requiring skill and sensitivity.

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Diabolocom and Photobox Group: An excellent customer experience during high seasonal demand

Personalised photos always make a delightful gift for friends and family, and during the holiday seasons (Christmas, Easter, Valentine's Day, Mother's and Father's Day), the demand explodes. For Photobox, the European leader in customisable photo products with 30 million customers across 12 countries, these periods are critical in terms of turnover.

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Decathlon Pro sees Return on Investment (ROI) from Diabolocom solution in just 4 months

We are excited to announce our new partnership with Decathlon Pro, the professional equipment and gear subsidiary of popular French brand, Decathlon.

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Why voice interaction is still indispensable in customer service

The proliferation of omnichannel customer service in recent years has transformed the world of brand-consumer interactions. Phone conversations remain synonymous with customer service, yet today customers can also communicate via text messages, email, social media platforms and even purpose- engineered customer service chatbots.

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