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Featured
Outbound

The UK Contact Center Decision Maker’s Guide 2018-2019

How can contact centers increase their customer satisfaction rating, reduce agent attrition or perhaps speed up their customer identification?

Diabolocom

November 30 2018

Outbound

2 situations that customers hate over the phone - and how to fix it

Diabolocom

November 27 2018

Inbound

What is the secret to customer loyalty?

Diabolocom

November 19 2018

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The state of Outbound  and Call blending in the UK  Download the report
Outbound

Maximising the benefits of voice in customer service

Diabolocom

October 02 2018

Inbound

3 reasons why brands still need voice in their customer relations

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September 18 2018

Inbound

The challenges of digitalising CX in the Insurance industry

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September 06 2018

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