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Call Center | How to manage your calls from home

Due to the current health crisis, many call centres closed their offices, raising fears of a slowdown in their activities. A question often arises: "How to ensure the continuity of sales and customer service teams activities?"

Diana D'Angelo | 3 min

Videoconferencing is easier thanks to WebRTC technology!

Diana D'Angelo | 2 min

Videoconference at the center of customer relations

Diana D'Angelo | 3 min

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The state of Outbound and Call blending in the UK Download the report

Preview, progressive or predictive? Which mode should you choose for your call campaigns?

David Sagakian | 6 min

Inbound

3 essential uses of data to optimize the performance of the voice channel

Patrice Orenes-Lerma | 4 min

Outbound

The UK Contact Centre Decision Maker’s Guide 2018-2019

Diabolocom | 2 min