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Preview, progressive or predictive? Which mode should you choose for your call campaigns?

Whether it is a question of loyalty, data collection, information or commercial promotion, dialing engines are essential tools for companies that carry out inbound and outbound call campaigns.  These engines generally offer three campaign management modes - with contact preview, progressive and pred...

David Sagakian | 6 min

Inbound

3 Essential Uses of Data to Optimize the Performance of the Voice Channel

Patrice Orenes-Lerma | 4 min

Outbound

Everything you need to know about outbound and call blending in The UK Contact Centre Decision Maker’s Guide 2018-2019

Diabolocom | 2 min

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The state of Outbound and Call blending in the UK Download the report
Outbound

Two situations that customers hate over the phone - and how to fix it

Diabolocom | 4 min

Inbound

What is the secret to customer loyalty?

Diabolocom | 3 min

Outbound

Maximising the benefits of voice in customer service

Diabolocom | 4 min

What we do

Diabolocom is the creator and operator of customer interaction management solutions across all contact channels: inbound calls (IVR, ACD), outbound campaign, email and live chat.

Contact us

Diabolocom

6 Hay’s Lane,
London SE1 2HB, UK
Tel : +44 (0) 203 69 55 500

hello@diabolocom.com

Diabolocom is the creator and operator of customer interaction management solutions across all contact channels: inbound calls (IVR, ACD), outbound campaign, email and live chat.

Diabolocom

6 Hay’s Lane,
London SE1 2HB, UK
Tel : +44 (0) 203 69 55 500

hello@diabolocom.com

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