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Inbound

3 Essential Uses of Data to Optimize the Performance of the Voice Channel

Everyone agrees that data - the renowned "data" - is an essential vehicle to improve customer experience. But what data are we talking about exactly and, in concrete terms, what does this mean for a contact centre? By giving the floor to AG2R LA MONDIALE and Domiserve, the round table organized by D...

Patrice Orenes-Lerma | 4 min

Outbound

Everything you need to know about outbound and call blending in The UK Contact Centre Decision Maker’s Guide 2018-2019

Diabolocom | 2 min

Outbound

Two situations that customers hate over the phone - and how to fix it

Diabolocom | 4 min

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The state of Outbound and Call blending in the UK Download the report
Inbound

What is the secret to customer loyalty?

Diabolocom | 3 min

Outbound

Maximising the benefits of voice in customer service

Diabolocom | 4 min

Inbound

Three reasons why brands still need voice in their customer relations

Diabolocom | 4 min

What we do

Diabolocom is the creator and operator of customer interaction management solutions across all contact channels: inbound calls (IVR, ACD), outbound campaign, email and live chat.

Contact us

Diabolocom

6 Hay’s Lane,
London SE1 2HB, UK
Tel : +44 (0) 203 69 55 500

hello@diabolocom.com

Diabolocom is the creator and operator of customer interaction management solutions across all contact channels: inbound calls (IVR, ACD), outbound campaign, email and live chat.

Diabolocom

6 Hay’s Lane,
London SE1 2HB, UK
Tel : +44 (0) 203 69 55 500

hello@diabolocom.com

Subscribe to our newsletter